Headquartered in Medina, Minnesota, our client is a top multi-channel retailer known for premium woodworking and hardware products. Serving hobbyists, DIY enthusiasts, and professional woodworkers, the company focuses on putting customers first in all its decisions. The client wanted to create the bot to streamline information retrieval for their support team, struggling with slow response times and fragmented data sources. This inefficiency led to high operational costs and inconsistent information, impacting employee engagement and productivity. They turned to UCS to build an employee-facing AI bot that can reason over multiple knowledge sources (CRM, ERP Policy Management) and provide consistent and relevant answers.

Our client is a top manufacturer of medical devices in the United States, known for making high-quality healthcare products. With their innovative solutions, they serve many healthcare providers and patients. The company faced significant challenges with its accounts payable process. The client had a slow and complicated accounts payable (AP) process. They got invoices in different formats (email, paper mail, fax), which must be entered, checked, and approved by hand. They often had errors, causing payment delays and adding to the administrative workload. To solve these problems, they needed an automated solution. Partnering with UCS, the company implemented Power Automate to streamline and automate its accounts payable workflow.